Online Repair Booking
24/7 Online Repair Booking
Easily book repairs 24/7 through the online portal, with pickup and delivery included.
Making tool repair easier for you
Pickup
Repair Pickup
Enjoy faster, easier repairs with our pick-up service. Schedule collection as soon as the next business day.
Cost Limit
Repair Cost Limit
To help provide cost predictability, Hilti provides a Repair Cost Limit of purchased tools to 40% of the cost of a new tool.
Online Repair Booking
24/7 Online Repair Booking
Easily book repairs 24/7 through the online portal, with pickup and delivery included.
Pickup
Repair Pickup
Enjoy faster, easier repairs with our pick-up service. Schedule collection as soon as the next business day.
Cost Limit
Repair Cost Limit
To help provide cost predictability, Hilti provides a Repair Cost Limit of purchased tools to 40% of the cost of a new tool.
Tool Services FAQs
Requesting a tool repair online is simple, fast and convenient – allowing you to track the status of your repair along the way.
Log in to your Hilti account
Click on 'Manage my tools' at the top of the browser window
Select 'My repairs'
Check the box(es) to select tool(s) you want and click the 'Repair' button
Fill out the request form, delivery options, purchase order number and click 'Submit Order'. Shipping label(s) will be emailed to you – print, attach to box and ship