Please note, the order volume has been updated. This is due to package and minimum order quantities.
Please note, the order volume has been updated to. This is due to package and minimum order quantities.
Terms & Conditions
Prices and sales
1.1 Prices on the quotations and invoices are net
selling prices after agreed discounts.
1.2 All items are sold in sales package quantities or
Payment and credit terms
2.1 Accounts exceeding agreed payment and/or
credit terms will be put on hold, order may be
delayed during this time as they will be subject
2.2 All delivery or invoicing discrepancies need to
be notified to Hilti Credit Control department
within 7 working days from receipt of delivery
Any delivery discrepancies need to be notified
to Hilti within 7 days of delivery.
The customer agrees that in the event of a valid
claim loss or damage to goods for which Hilti is
liable, Hilti may at its sole discretion either
replace the lost or damaged goods at its own
expense or refund the price of the lost or
damaged goods but shall then be under no
further liability in connection with such loss or
If for any reason the customer is unable to
accept delivery of the goods at the time when
the goods have been notified as ready for
delivery, Hilti may at its sole discretion store and
re-deliver with the cost charged to the customer,
provided that the buyer shall be informed
Returns up to 30 days from date of delivery are
accepted by Hilti Qatar with full credit note with
condition of 4.3 , 4.4, 4.5, 4.6
Returns from the 31st day up to 59th day from
date of delivery are levied with a handling fee of
250 QR and accepted by Hilti Qatar with
condition of 4.3, 4.4, 4.5, 4.6.
Goods must have been supplied directly by Hilti
Qatar W.L.L., be unused, undamaged, in their
original packaging in unbroken quantity, and
subject to inspection.
Chemical products (with an expiry date) cannot
be accepted back.
Non-standard items are not accepted as returns.
Goods cannot be returned where they have
been purchased as part of an order where
product has been given free of charge, a
demonstration tool or a promotion offer.
The material returned may be a portion or call of
the items sold on given order (excluding items
which are of an original box quantity).
Hilti Qatar do not offer cash refunds, value of a return
will be credited back to customers account or offered
as a credit note.
Returns after 60 days of delivery date will not be
Hilti reserves the right to dispose of at its own
discretion any uncollected tools remaining in Hilti’s
possession for more than 6 months after services
Tools subject to unapproved quotations or where the
quotation has expired will be returned to the
customer in a disassembled state.
Hilti provides your new tool with a no cost period
according to the Hilti Lifetime Service policy (please
contact your assigned sales person or Customer
Service on 800 86 76 for further information).
The No Cost Period includes repair or replacement of
all defective parts, servicing when indicated by the
service indicator, labor costs and safety and functional
Where damage is caused by improper use, use other
than the intended purpose or use that is not in
accordance with the instructions provided by Hilti, or
where a customer has attempted to repair the tool by
himself, a repair might, at Hilti’s discretion, be
charged within the No Cost Period.
Hilti provides a repair cost limit for the entire life of the
product. The price of repairs will be capped. Should
the cost of the repair remain below this limit, the
customer shall pay only the actual cost of repair.
Hilti provides guaranteed quality for repairs. After
every charged repair, the customer will have 1 month
no cost period for the entire tool according to the
specification provided in paragraphs 6.2 and 6.3.
Hilti repairs or replaces all tools that suffer defects as
a result of faulty materials or manufacturing faults
over the entire life of the product under the Lifetime
Hilti provides a unique repair time promise "3 or free"
under specific Repair Terms and Conditions. This
time promise ensures repair within 3 working days. If
this timeline is not met, the repair is considered free
of charge (Repair Terms conditions apply and
available on www.hilti.com.qa or can be requested
from your assigned sales person or Customer
Service under 800 86 76). By issuing the PO for this
service, the customer acknowledges and agrees on
the Repair Terms and Conditions.
6.8 Hilti retains rights to revise warranty terms at any
6.9 The life / lifetime of a tool is defined as the period for
which Hilti holds spare parts
7.1 Hilti employees are not authorized to modify these
terms and conditions.
Hilti Qatar W.L.L reserves it’s full right to change and
amend the Terms and Conditions at any given time.
At times or dates given for deliveries of the goods are given in good faith and time for delivery shall not be of the essence. The Company shall not liable for any loss, costs,
damages, charges a expenses caused directly or indirectly any delay in the delivery of the goods (even if caused by the Company’s negligence).
Chemicals to be stored between 5 and 20 Celsius degrees
Hilti UAE Working Hours Saturday-Thursday 08:00-17:00
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