Terms and Conditions


Terms & Conditions

Prices and sales

1.1 Prices on the quotations and invoices are net

selling prices after agreed discounts.

1.2 All items are sold in sales package quantities or

multiples thereof.

Payment and credit terms

2.1 Accounts exceeding agreed payment and/or

credit terms will be put on hold, order may be

delayed during this time as they will be subject

to approval

2.2 All delivery or invoicing discrepancies need to

be notified to Hilti Credit Control department

within 7 working days from receipt of delivery

and/or invoice.


Any delivery discrepancies need to be notified

to Hilti within 7 days of delivery.

The customer agrees that in the event of a valid

claim loss or damage to goods for which Hilti is

liable, Hilti may at its sole discretion either

replace the lost or damaged goods at its own

expense or refund the price of the lost or

damaged goods but shall then be under no

further liability in connection with such loss or


If for any reason the customer is unable to

accept delivery of the goods at the time when

the goods have been notified as ready for

delivery, Hilti may at its sole discretion store and

re-deliver with the cost charged to the customer,

provided that the buyer shall be informed


Returns up to 30 days from date of delivery are

accepted by Hilti Kuwait with full credit note with

condition of 4.3 , 4.4, 4.5, 4.6

Returns from the 31st day up to 59th day from

date of delivery are levied with a handling fee of

250 QR and accepted by Hilti Kuwait with

condition of 4.3, 4.4, 4.5, 4.6.

Goods must have been supplied directly by Hilti

Kuwait, be unused, undamaged, in their

original packaging in unbroken quantity, and

subject to inspection.

Chemical products (with an expiry date) cannot

be accepted back.

Non-standard items are not accepted as returns.

Goods cannot be returned where they have

been purchased as part of an order where

product has been given free of charge, a

demonstration tool or a promotion offer.

The material returned may be a portion or call of

the items sold on given order (excluding items

which are of an original box quantity).

Hilti Qatar do not offer cash refunds, value of a return

will be credited back to customers account or offered

as a credit note.

Returns after 60 days of delivery date will not be


Hilti reserves the right to dispose of at its own

discretion any uncollected tools remaining in Hilti’s

possession for more than 6 months after services

rendered date.

Tools subject to unapproved quotations or where the

quotation has expired will be returned to the

customer in a disassembled state.

Hilti provides your new tool with a no cost period

according to the Hilti Lifetime Service policy (please

contact your assigned sales person or Customer

Service on 800 86 76 for further information).

The No Cost Period includes repair or replacement of

all defective parts, servicing when indicated by the

service indicator, labor costs and safety and functional


Where damage is caused by improper use, use other

than the intended purpose or use that is not in

accordance with the instructions provided by Hilti, or

where a customer has attempted to repair the tool by

himself, a repair might, at Hilti’s discretion, be

charged within the No Cost Period.

Hilti provides a repair cost limit for the entire life of the

product. The price of repairs will be capped. Should

the cost of the repair remain below this limit, the

customer shall pay only the actual cost of repair.

Hilti provides guaranteed quality for repairs. After

every charged repair, the customer will have 1 month

no cost period for the entire tool according to the

specification provided in paragraphs 6.2 and 6.3.

Hilti repairs or replaces all tools that suffer defects as

a result of faulty materials or manufacturing faults

over the entire life of the product under the Lifetime

Manufacturer warranty.

Hilti provides a unique repair time promise "3 or free"

under specific Repair Terms and Conditions. This

time promise ensures repair within 3 working days. If

this timeline is not met, the repair is considered free

of charge (Repair Terms conditions apply and

available on www.hilti.com.kw or can be requested

from your assigned sales person or Customer

Service under 1844-855). By issuing the PO for this

service, the customer acknowledges and agrees on

the Repair Terms and Conditions.

6.8 Hilti retains rights to revise warranty terms at any


6.9 The life / lifetime of a tool is defined as the period for

which Hilti holds spare parts


7.1 Hilti employees are not authorized to modify these

terms and conditions.

Hilti Kuwait reserves it’s full right to change and

amend the Terms and Conditions at any given time.

At times or dates given for deliveries of the goods are given in good faith and time for delivery shall not be of the essence. The Company shall not liable for any loss, costs,

damages, charges a expenses caused directly or indirectly any delay in the delivery of the goods (even if caused by the Company’s negligence).

Chemicals to be stored between 5 and 20 Celsius degrees                                                                                                                                

Contact Us

  • Hilti Kuwait Working Hours Saturday-Thursday 08:00-17:00

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